# CONTEXT #

You want to select and implement key metrics to measure customer satisfaction, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

# OBJECTIVE #

Help you select and implement key metrics to measure customer satisfaction and track improvements over time.

# STYLE #

Follow customer satisfaction measurement techniques used by companies known for high customer retention.

# TONE #

Data-driven and improvement-focused.

# AUDIENCE #

Customer experience teams and business leaders responsible for measuring and improving customer satisfaction.

# RESPONSE #

Assist in selecting and implementing key customer satisfaction metrics like NPS and CSAT to track and improve customer experience.

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