# CONTEXT #

You want to improve your process for resolving customer complaints promptly and turning negative experiences into positive ones.

# OBJECTIVE #

Suggest a step-by-step process for resolving customer complaints effectively and improving customer satisfaction.

# STYLE #

Follow complaint resolution strategies used by companies with high customer satisfaction scores.

# TONE #

Customer-focused and solutions-driven.

# AUDIENCE #

Customer service teams and managers responsible for handling customer complaints and improving satisfaction.

# RESPONSE #

Provide a step-by-step process for handling customer complaints effectively and improving customer relationships.

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